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Billing Policy

Usage of Physician Compassionate Care, LLC, Doctor Compassionate Care, LLC, TelemedMJ, PLLC, Physician Health Solutions, LLC professional services and/or products constitutes customer’s acceptance of this billing policy, and all customers must comply with this billing policy.

Services provided may include: 1. In-person physician exam with a certified physician MD/DO, or other qualified health care practitioner; 2. Renewal of recommendations or prescription; 3. Email, text, and/or phone customer service support regarding certification, order change requests, appointment scheduling; and 4. General customer service questions.

We accept payments via credit/debit card, including, American Express, MasterCard, Discover and VISA credit/debit cards.
Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by before any billable service is provided. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly payment plans.
Payment plans cannot be cancelled once a physician evaluation and recommendation is provided.
Customers are responsible for keeping all credit/debit card details and contact information current.
All recurring monthly charges are automatically invoiced and charged to the credit/debit card on file.
Payment receipts are available to customers via the patient portal.

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date.
Delinquent Payments: In the event any payment is 15 days past due the account may be disabled until balances are paid in full.
Deactivation: Once an account is delinquent for 7 days, it may be deactivated due to non-payment.

Creating a Cancellation Request: An appointment cancellation can be made by managing your appointment online. This can be accessed through your booking confirmation e-mail or directly at http://intakeq.com/booking/J2Nksl.
Finalizing the Cancellation: After you cancel an appointment online, cancellations will take effect within 7 days of the billing period, subject to the terms of the “Fees” paragraph below.

Late Fee: We may assess a $30.00 late fee for any payment that is 15 days past due.
A Processing Fee of 2.9% or more may be added to some purchases to offset the charge by your credit card company and related processing fees.
Chargebacks: If a customer initiates a chargeback, we may assess a $25.00 processing fee for each individual chargeback.
Regarding Cancelling your appointment:
Cancellation within 48 hours of your physician appointment: We may assess a $50.00 office cancellation fee if not notified within 48 hours of the scheduled appointment date.
Regarding Scheduling your appointment:
Cancellation after 24 hours of scheduling your appointment online or by phone: We may assess a $25.00 cancellation fee if you are not rescheduling your appointment.
Cancellation within 24 hours of scheduling your appointment: We will not charge any fee.

Each patient / customer agrees to provide us 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should we receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before we have been given a chance to resolve the issue, we have the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred, in addition to the $25 chargeback fee mentioned above. We may submit any disputed amounts to a collection agency. Once a chargeback has been received, we have the right to suspend the account until the matter is resolved. Customer agrees and consents that for any and all disputes, sole jurisdiction shall be in a court located in Pinellas County, Florida and are subject to any further agreements, including but not limited to, Binding Arbitration and limitation on damages and claims.

If you do not receive any recommendation by the physician or practitioner your account will be credited in full within five (5) business days. Please note that not qualifying for a “smokable route” per state guidelines will not result in a refund of professional services provided.

(Revised 02.12.23)