Billing Policy

GENERAL BILLING

Usage of Physician Compassionate Care, LLC professional services constitutes customer’s acceptance of Physician Compassionate Care, LLC billing policy, and all customers must comply with this billing policy.

SERVICES

Services provided by Physician Compassionate Care, LLC include:  1. In-person physician exam with a Florida certified physician MD/DO; 2. Renewal of recommendations every 70 days for a maximum period of 210 days (7months); 3. Email, text, and phone customer service support regarding certification, order change requests, appointment scheduling; and 4. General customer service questions. 

PAYMENT METHODS

Physician Compassionate Care, LLC accepts payments via credit/debit card. Physician Compassionate Care, LLC currently accepts American Express, MasterCard, Discover and VISA credit/debit cards.

1. $30 dollar financing option. 

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer schedules their appointment online or by phone. The monthly payment is a financing payment of 210 dollars over a 7 month period from the initial date of scheduling. There is a one-time processing fee of $20 at the start of each 7 month period.

 

2. One time $189 payment option

Special Note: Please review our billing policy and specific terms relating to your obligations listed with in the policy.

Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by Physician Compassionate Care, LLC before any billable service is provided. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly $30 finance fee.

$30 finance fee cannot be cancelled once a physician evaluation and recommendation is provided for the seven month period of professional service. 

Customers are responsible for keeping all credit/debit card details and contact information current. 

All recurring monthly charges are automatically invoiced and charged to the credit/debit card on file.

Payment receipts are available to customers upon request via email at info@docmj.com or by calling 1-888-908-0143.

BILLING CYCLE

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date.

Delinquent Payments: In the event any payment is 15 days past due the account may be disabled until balances are paid in full. 

Deactivation: Once an account is delinquent for 15 days, it may be deactivated due to non-payment. 

CANCELLATION PROCESS

Creating a Cancellation Request: An appointment cancellation can be made by managing your appointment online. This can be accessed through your booking confirmation e-mail or directly at http://intakeq.com/booking/J2Nksl

Finalizing the Cancellation: After you cancel an appointment online, cancellations will take effect within 7 days of the billing period, subject to the terms of the “Fees” paragraph below.

FEES

Late Fee: Physician Compassionate Care, LLC may assess a $30.00 late fee for any payment that is 15 days past due.

Chargebacks: If a customer initiates a chargeback, Physician Compassionate Care, LLC may assess a $25.00 processing fee for each individual chargeback.

Regarding Cancelling your appointment:

Cancellation within 48 hours of your physician appointment: Physician Compassionate Care, LLC may assess a $50.00 office cancellation fee if not notified within 48 hours of the scheduled appointment date. 

Regarding Scheduling your appointment:

Cancellation after 24 hours of scheduling your appointment online or by phone:  Physician Compassionate Care, LLC may assess a $25.00 cancellation fee if you are not rescheduling your appointment. 

Cancellation within 24 hours of scheduling your appointment: Physician Compassionate Care, LLC will not charge any fee. 

 

BILLING DISPUTES

Each Physician Compassionate Care, LLC customer agrees to provide Physician Compassionate Care, LLC 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Physician Compassionate Care, LLC receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Physician Compassionate Care, LLC has been given a chance to resolve the issue, Physician Compassionate Care, LLC has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Physician Compassionate Care, LLC, in addition to the $25 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Physician Compassionate Care, LLC retains the right to collect on any Services or Fees that are due. Physician Compassionate Care, LLC may submit any disputed amounts to a collection agency. Once a chargeback has been received, Physician Compassionate Care LLC has the right to suspend the account until the matter is resolved. Customer agrees and consents that for any and all disputes, sole jurisdiction shall be in a court located in Pinellas County, Florida.

REFUNDS

If you do not receive a recommendation by the physician MD/DO your account will be credited in full within three to five business days. Please note that not qualifying for a “smokable route” per state guidelines will not result in a refund of professional services provided.