FREQUENTLY ASKED QUESTIONS
Browse through our FAQ’s for commonly asked questions
What is your refund policy?
We aim to be as transparent as possible with our refund policy. It is as follows:
Cancel within 24 hours of joining our services — 100% refund
Cancel after 24 hours – 100% refund minus $25 fee.
Reschedule/no-show/cancel appointment less than 48 hours prior – $50 fee
Once a recommendation is issued after your exam, our services are non-refundable in any way.
Do I have be concerned about any privacy issues if I receive an evaluation or recommendation?
No, your physicians visit is protected under the privacy laws of HIPAA (Health Insurance Portability and Accountability Act. The only individuals who will have access to your records are those who you choose to share those records with.
Do I have to be 18 to receive a recommendation?
No, if you are younger than 18 you can receive an evaluation if you are accompanied by a guardian that gives consent for treatment. Pediatric patients must have a guardian call to book an appointment with us at 877-899-3626
How much does it cost to see the doctor?
Can I receive my recommendation on the first visit?
Yes! Ohio state law requires that a certified physician can activate your Full-THC Medical Cannabis or Low-THC Cannabis order once they have completed an exam and confirmed that you qualify. At this time, you’ll receive your Patient ID number.
What conditions qualify for a medical cannabis recommendation in Ohio?
The Ohio Medical Board has approved many conditions that might qualify you for a medical cannabis recommendation. Click Here to take our Eligibility Survey to find out, and schedule your appointment.
Am I guaranteed to receive a medical marijuana recommendation?
NO. While we do offer a money back guarantee if you do not receive a recommendation, we DO NOT guarantee that you will receive a recommendation. You can only receive a recommendation if our doctors determine you have a qualifying condition as defined by Ohio law, and that the benefits of using medical marijuana outweigh the risks.
Do I have to pay an evaluation fee if I do not qualify for a medical marijuana recommendation?
No, If you do not qualify or receive a recommendation you will be refunded your money in full!
How long does it take to get a medical marijuana recommendation?
Approximately 15 to 20 minutes! Come in for your exam, and if you qualify, your physician will immediately add you to the Office of Medical Marijuana Use Registry.
To get your card and begin treatment after you receive a recommendation from the physician, you must register with Ohio State Board of Pharmacy. This can be done through the email you received after you obtained your recommendation. To get more information, click here.
Can you smoke marijuana in Ohio?
Can patients grow their own marijuana in Ohio?
No, the Ohio Medical Board has made it illegal for patients to grow their own marijuana. You must purchase medicine from a licensed dispensary.
How often do I have to follow up with an Ohio certified medical marijuana doctor?
The Ohio’s Medical Marijuana Control Program (OMMCP) mandates that any patient that receives a recommendation from a certified physician (MD or DO) must complete an in-person exam with the physician every 12 months in order to maintain their medical marijuana card.